Question 1

What do you need for DPD Pickup?

Accepted Answer

To set up your DPD Pickup preferences, download the DPD app and make your local Homebase the preferred pickup store.

When you collect your parcel, you may be asked to show some ID and proof of address.

Question 2

How do I check my DPD collection?

Accepted Answer

You can track your DPD parcel online using your reference number or opt\-in to receive emails or texts about a parcels progress.

Question 3

Does DPD pick up?

Accepted Answer

Yes, DPD does offer pick up services. You can drop your parcel off at a [Homebase near you](https://store.homebase.co.uk/) and track its progress up until it is delivered.

Question 4

When are DPD collection times?

Accepted Answer

You can drop parcels off and pick them up anytime within our opening hours. You can track the progress of your parcel from when it is collected by DPD until it is delivered.

Question 5

What happens if I don't collect my DPD parcel?

Accepted Answer

You should be able to rebook your collection if you don't pick up your DPD parcel.

Question 6

What is a DPD Pickup shop?

Accepted Answer

A DPD Pickup shop is similar to Click and Collect, wherein you get parcels delivered to Homebase instead of your home and pick them up at a time that's convenient for you. Just check your store's opening hours.

Question 7

Where can I drop off my DPD parcel?

Accepted Answer

Once you've booked, you can drop off your parcel at any DPD Drop Off point, including selected Homebase stores.

Question 8

How do I track a DPD collection?

Accepted Answer

Providing you have your tracking number to hand; you can find out where your DPD Drop Off is up to on the DPD website.

Question 9

Can someone else pick up my DPD parcel?

Accepted Answer

Yes, they can, so long as they have a copy of the recipient's photo ID alongside a form of their own.

DPD drop off and pickup

Store Hours

About DPD at Homebase Tunbridge Wells West Station

DPD Drop Off

DPD Pickup

Frequently asked questions