Question 1

What do you need for DPD Pickup?

Accepted Answer

To set up your DPD Pickup preferences, download the DPD Local app and make your local Homebase the preferred pickup store.

When you collect your parcel, you may be asked to show some ID and proof of address.

Question 2

How do I check my DPD parcel collection?

Accepted Answer

You can track your DPD parcel online using your reference number or opt\-in to receive emails or texts about a parcel's progress.

Question 3

Does DPD pick up?

Accepted Answer

Yes, DPD does offer pick\-up services. You can drop your parcel off at a [Homebase near you](https://store.homebase.co.uk/) and track its progress up until it is delivered.

Question 4

When are DPD collection times?

Accepted Answer

You can drop parcels off and pick them up anytime within our store opening hours. You can track the progress of your parcel from collection by DPD until it's delivered.

Question 5

What happens if I don't collect my DPD parcel?

Accepted Answer

Typically, a DPD Pickup shop will return uncollected parcels to the sender after 7 days. This is because collection points have limited storage space, and we cannot hold items indefinitely.

If this happens, you'll need to rearrange delivery with the person or company you've ordered the parcel from.

Question 6

What is a DPD Pickup shop?

Accepted Answer

A DPD Pickup shop is similar to Click \& Collect. Choose Homebase as a collection point when placing an order with DPD delivery options and pick them up at a time that's convenient for you, typically within 7 days of delivery. Just check your store's opening hours.

Question 7

Where can I drop off my DPD parcel?

Accepted Answer

Once you've booked a DPP collection, drop off your parcel at any DPD Drop Off point, including selected [Homebase stores](https://store.homebase.co.uk/).

Question 8

How do I track a DPD collection?

Accepted Answer

Providing you have your tracking number to hand; you can find out where your delivery is via the DPD website. Once your parcel has arrived, you should receive an email saying you can make your way to the DPD Pickup point to collect your delivery.

Question 9

Can someone else pick up my DPD parcel?

Accepted Answer

Yes, they can. They will need to provide a copy of the recipient's photo ID alongside their ID.

DPD drop off and pickup

Store Hours

About DPD at Homebase Waltham Cross

DPD Drop Off

DPD Pickup

Frequently asked questions